e-mail: carole.gentry@maryland.gov, CUSTOMER RELATIONS - CUSTOMER RESOURCE CENTER web: http://dls.maryland.gov/policy-areas/sports-wagering-application-review-commission (sports wagering) c/o State Lottery & Gaming Control Agency. Both promotions were coordinated as part of a statewide effort to minimize the impact of the coronavirus across the state. Casino, Horseshoe Casino - Baltimore, Ocean Downs Casino, and Hollywood Perryville Casino. Your use of this website or Site constitutes your agreement to abide by theseprovisions. While participation in such events is important from a promotional standpoint, it also has tremendous value on to other fronts: Maryland Lottery and Gamings annual revenue numbers are compiled on a succinct handout that is given to almost everyone who engages with the Agencys booth. The cashiers windows at Maryland casinos are able to redeem winning Lottery tickets valued up to and including $25,000.

When the new Pick 5 game launched and we had to restructure our homepage, game page and winning numbers page to accommodate more information, we made sure the new information was easily viewable and easy to understand on both mobile and desktop. The Maryland Lottery maintains a customer loyalty program formally known as My Lottery Rewards and often referred to as the second chance program. Another 15 of the messages were from people asking questions, or expressing displeasure, about the status of sports wagering in Maryland. No walk-ins will be allowed. The Agency maintains a standard Lottery app, a Rewards program app, and an app that provides results for Racetrax and Keno, which have computerized drawings every few minutes. Maryland Gov. Search the Manual GAMING OPERATIONS Click here to report fraud and/or abuse of State resources. Enter the building through the revolving doors and visit the reception desk. Visit the Maryland Lottery website to schedule your appointment. When playing online, if you win more than $600 in one draw, the Maryland Lottery will contact you by email with instructions on how to claim. To claim winnings at Maryland casinos, you must be at least 21 years of age. Social media allows us to directly interact with our players. Kate C. S. Airey, Director (410) 230-8797 Ocean Downs Casino, Berlin, Maryland, June 2018. This fact has not been more highlighted than during the months leading to and during the COVID-19 pandemic. Schedule your claim appointment here. In FY23, our goal is to increase our followers by 5% across all platforms. Click here to report fraud and/or abuse of State resources. Baltimore, MD 21230, Phone:410.230.8800 Currently, all customer resource center visitors must make an appointment in advance. AGENT ADMINISTRATION MGM National Harbor,101 MGM National Avenue inOxon Hill (Prince Georges County).

Winning Numbers:410.230.8830. WebThe Washington State Lottery Bill, also known as Referendum 34, was on the November 5, 1974 ballot in Washington as a legislatively-referred state statute, where it was defeated. Vacancy, Managing Director & Chief Revenue Officer (410) 230-8754 These businesses will be provided with access to the online system they must use to submit their applications to the MLGCC for sports wagering background When new regulations are added youll be sent an email letting you know updates have been made to this page. These efforts are enhanced by incorporating the States HUB training opportunities into Agency customer service enhancement efforts. Customers who use the Contact Us page receive an automatic email reply confirming that the message has been received and explaining that a detailed response will be coming as soon as possible. The Lotterys attendance at public events provides Maryland residents an opportunity to talk with Agency staff and ask questions about the Lottery, the casinos and sports betting. But FY22 was unusual as there was still a measure of COVID-19 caution in the early months of the fiscal year. e-mail: terry.bolden@maryland.gov, WAREHOUSE OPERATIONS 5.5% of total combined VLT revenue is used as the starting point for the Citys local impact fund allocation. Richard L. Chavis, Director (410) 230-8889

Hours: Monday Friday, 8:30 a.m. to 4:15 p.m. J. Patrick Morton, Manager (410) 230-8820 The State Lottery and Gaming Control Agency (SLGCA) oversees the States various lottery games and casinos. Because subscriptions are active for periods ranging from 13 weeks to one year, and subscriptions can be started on any business day, there is substantial churn that must be managed on a daily basis. Unlike other jurisdictions where sports wagering business opportunities are limited to a single source vendor or a few national or multinational firms, Marylands law seeks to actively involve participation by small and minority-owned businesses. JavaScript is required to use content on this page. Maryland Municipalities e-mail: paula.yocum1@maryland.gov, PROCUREMENT & MINORITY BUSINESS ENTERPRISE Montgomery Business Park They are linked to a highly secure computer system. Jeffrey Patchen, Chief Information Officer; e-mail: jeff.patchen@maryland.gov, GAMING & REGULATORY OVERSIGHT No walk-ins will be allowed. The Agency also added several new reports which allow investigators to track activity within the eLicensing system and eliminate the need for separate tracking sheets. In FY22, all four apps saw increased participation and usage, as reflected in the following statistics: Maryland Lottery and Gaming staff interact on a daily basis with three broad categories of customers: Lottery players, retail partners in need of immediate help, and people seeking gaming licenses. The large percentage of new visitors is driven by our online advertising efforts. Leo Mamorsky, Managing Director & Chief Marketing Officer (410) 230-8665 Larry Hogan (R) signed House Bill 940 a measure to legalize and regulate sports betting in May. A majority of Agency staff meet with different customer bases on a regular basis, often daily. The latest figures mark an increase of 15.1% ($21.7 million) on the same period in 2020. The Maryland Lottery and Gaming Control Agency oversees sports betting in the state. When people receive such treatment, even if they do not receive the answer they want, they are more inclined to leave with a positive image of the Agencys staff members, the Agency itself, and, by extension, the State of Maryland. The measure would have established a state lottery. In Fiscal Year 2022, the Agency was responsible for contributing $1.511 billion to support the states good causes. Updates to website to accommodate changing user preferences such as mobile over desktop: mdlottery.com prioritizes a mobile-first experience since thats where the majority of our traffic comes from. Lottery staff subsequently processed winners claiming paperwork, using established Lottery processes. e-mail: jbutler@maryland.gov, STATE LOTTERY & GAMING CONTROL COMMISSION WebMaryland. Winning numbers are organized by game and drawing date. Maryland Lottery and Gaming Control Agency, Maryland Lottery and Gaming Control Agency. The commission reported Lottery representatives will be available. In FY22, slightly more than 12 percent of Marylands population was participating in the Rewards program. e-mail: leo.mamorsky@maryland.gov, CREATIVE SERVICES 24/7 Confidential This responsibility serves the citizens and taxpayers of Maryland. COUNSEL e-mail: michael.hofferbert@maryland.gov More than 2,700 businesses in Louisiana earn a 5 percent commission on the sale of Lottery products as licensed retailers. As a result, many sports-wagering contacts result in people receiving accurate answers that are at odds with their expectations. e-mail: george.hanson1@maryland.gov, FACILITIES OPERATION & RECORDS MANAGEMENT When this material is used, in whole or in part, proper citation and credit must be attributed to the Maryland State Archives. Even so, on average the Agencys outreach included a schedule of 56 events, more than one per weekend. Gordon Medenica will bring a wealth of lottery and business experience to the agency, said Governor Hogan. Michael C. Hofferbert, Director (410) 230-8828 Click herefor legal information, andclick hereto view actual Maryland Lottery drawings. according to information posted on the Florida Lottery's website. The mdgaming.com site is focused on the Agencys regulatory responsibilities in general, and especially focused on casinos and sports wagering.

The Communications Division also is responsible for responding to customer requests for information made under the Maryland Public Information Act. Desktop traffic to mdgaming.com: Resumption and expansion of outreach at public events: Tyler Technologies' Data & Insights Knowledge Base, Getting Started with the Open Data Portal, Leadership Analysis of FY22 and Summary of FY23 Approach, Customer Inquiry Response Times and Overall Time-to-Resolution, Timeliness of Responding to Customer Inquiries, Improving the Customer Experience from Multiple Perspectives, Processing Times for Customer Transactions, Social Media Usage to Improve the Customer Experience, My Lottery Rewards Customer Loyalty Program. The only official winning numbers are the numbers actually drawn. In addition to drawings, participants can accumulate points that can be redeemed at an online My Lottery Rewards store. If a response requires the Communications staff to consult with staff in other divisions, our average response time is within two to three business days. Charles Luckie, Supervisor (410) 230-2694 For VaxCash 2.0, a similar procedure was followed for weekly drawings February 15, through May 3, 2022. The Statewide Customer Service Survey results from FY2017 through 2022 show a positive trend-line for the period, beginning in 2017 with the rate of satisfied respondents in the range of 75 percent, but increasing to 80 percent. James R. Nielsen, Deputy Director & Chief Operating Officer (410) 230-8823

Customers are able to comment on our posts, send messages to us privately to ask questions, inform us of any issues, and express opinions on our products. Communications staff also monitor these email messages on weekends, and replies are sent no later than the following Monday. These metrics are carefully reviewed on a regular basis and internal policy adjustments are made as necessary to address areas of concern. Sports enthusiasts in Maryland are particularly interested in the launch of mobile sports wagering options, and are likewise frustrated by the time it is taking to establish the regulatory framework.

Baltimore, Maryland 21230. tailspin gin smash; 72 chord progressions pdf study guide in all 12 keys SALES In FY22, the Customer Resource Center collected $273,475 in child support arrears and $1,715,637 in back-debt (such as unpaid taxes) owed to the Central Collections Unit. In addition to advancing the goals of the Agency, a focus on CORE Per-4-mer priorities also advances the Agencys focus on customer service. The increase in returning visitors, meanwhile, reflects a substantial number of new visitors regularly turning into return visitors. The Maryland Lottery does not guarantee the accuracy or reliability of these translations, Lottery staff check a series of key performance indicators for the Scientific Games call center on a weekly basis. e-mail: philip.metz@maryland.gov Interacting with the public via social media channels such as Facebook, Twitter and Instagram has been a quick and effective way for us to respond to customer inquiries. e-mail: kate.airey@maryland.gov Maryland Counties For confidential help or information at any time about gambling problems, please visit mdgamblinghelp.orgor call1-800-GAMBLER. The day began with coffee and doughnuts, organized by Director John Martin and the Executive Team. e-mail: patrick.morton@maryland.gov, PUBLIC AFFAIRS While hard work on the part of many people made these back-to-back record revenue years possible, quality customer service can certainly be credited as the foundation on which this success was built. All claims at the Washington Boulevard location are by appointment only no walk-ins. More than half of the FY22 IQ messages, 38 in all, were from people expressing concerns about the VaxCash and VaxCash 2.0 promotions designed encourage people to get vaccinated and boosted against the coronavirus. CREATIVE SERVICES INVESTIGATIONS & SECURITY All rights reserved. COMMUNICATIONS & CUSTOMER RELATIONS DIVISION

WebRecording and Live Streaming of Maryland Lottery and Gaming Control Commission Meetings Made Permanent: As a COVID-19 precaution, Maryland Lottery and Gaming Control Commission meetings were held virtually, live streamed to the general public, recorded, and posted on the Agencys mdgaming.com website. George H. Hanson, Director (410) 230-8834

Click herefor legal information, andclick hereto view actual Maryland Lottery drawings. In addition, the Agency contracts with a polling service that tracks public attitudes about an array of Lottery and Gaming matters. BALTIMORE -- Three Maryland casinos met the qualification requirements for sports wagering licenses, the Maryland Lottery and Gaming Control Commission announced Wednesday. Maryland Lottery Customer Resource Center The Agency received 36 such requests in FY22 and made an initial reply to each one well within the 10-day statutory requirement for initial replies. In FY22, our average reach on Facebook for an organic (free) post was 6,000 people and 300,000 people for a paid post (reaching as high as 1.2 million). The challenge is substantial. WAREHOUSE OPERATIONS Our total impressions on Twitter averaged 35,000 per month. ANNAPOLIS, MD Governor Larry Hogan today announced Gordon Medenica as his appointee for the Director of the Maryland Lottery and Gaming Control Agency (MLGCA). John J. Mooney, Managing Director (410) 230-8948 In FY22, even as the Agency was focused on standing up a new sports-wagering framework and pursuing certification for its responsible gaming best practices, it also set new financial records on many fronts: An all-time high of $1.511 billion in contributions to the state, including record high figures of $673.7 million from the Lottery, casino contributions totaling $832.3 million, and sports wagering revenue totaling $12 million, Total Lottery sales of $2.663 billion, an increase of $51.5 million over FY21, the previous record year, Record prizes to players totaling $1.695 billion, an increase of $37.5 million over FY21, The highest ever contribution to the Maryland Education Trust Fund, $611.6 million, an increase of $68.9 million over the previous record set in FY19. 21230 Phone: (410) 230-8800.

e-mail: jill.baer@maryland.gov, PRODUCT DEVELOPMENT WebLegislative Services Building, 90 State Circle, Annapolis, MD 21401. Each of these specific functions requires a specific kind of response. In FY22, the Lottery held drawings in 55 different points contests, many of which had multiple winners. In FY22, 14,580 claims with a total value of $98,350,892 were processed directly at the Customer Resource Center. Young, Director (410) 230-8664 Participation in the Rewards program is robust and growing. Lottery staff conducted drawings for $40,000 prizes daily from May 25 through July 3, 2021 and a final drawing for $400,000 on July 4, 2021. Montgomery Business Park WebProposed regulations or the scope of a proposed regulations from the Maryland State Lottery And Gaming Control Agency. For the remaining two, the Agency receive the requestors permission to exceed the 30-day limit and provided responses to both. CASINO COMPLIANCE Overall, Maryland Lottery and Gaming has a robust approach to customer service. e-mail: kate.airey@maryland.gov National Human Trafficking Hotline - 24/7 Confidential. The drawings were conducted using a blind system to protect private medical information, and Lottery staff coordinated with the Maryland Department of Health, which made contact with winners. This helps greatly increase our reach. Double check your photo ID and Social Security card to ensure your name is exactly the same on both documents as they need to match exactly to claim your winnings. Terry L. Bolden, Director & Records Officer (410) 230-8774 Good luck! This philosophy has long been integral to the Agencys operations, but the institution of the state government Customer Service Promise helped to crystalize the Agencys overall commitment, and provide a framework for making improvements. Schedule your appointment here. Baltimore's Catholic Church sexually abused at least 600 children over 60 years, Maryland AG has revealed in a shocking report.

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There is no cost to set up an account and no cost to participate beyond the original cost of purchasing tickets. Those honored have their photos displayed prominently in the Sales Division area for the month, and also are featured in the Agency newsletter. While there is a distinct likelihood that when sports wagering is fully operational in fiscal 2023, single issue dissatisfaction contacts will decrease, Lottery and Gaming needs to continue its vigilance in ensuring positive public contacts. The high-profile nature of Lottery and Gaming means customers are quick to speak up when they identify an issue. Some of these Agencies include, the Maryland Department of Information Technology, Department of Human Services (DHS), the Comptrollers Office, Department of Public Safety and Correctional Services (DPSCS), the Maryland State Police, the Department of Human Resources (DHR), among others. It also provides a wealth of information for individuals and businesses seeking gaming licenses. Mega Millionswill be paid as an annuity with one immediate payment followed by 29 annual payments. RETAIL RECRUITMENT

Do you have questions about the Maryland Lottery? CORPORATE SALES Find the Powerball results here. National Human Trafficking Hotline Only five of Marylands 23 counties have populations larger than the Rewards Program participation total. The Maryland Lottery and Gaming Control Commission (MLGCC) opened its eLicensing platform to the 17 entities that were named in Marylands sports wagering law on September 14. RETAIL RECRUITMENT WebThe Maryland Lottery encourages responsible play. Subscription prizes will be automatically paid to winners by mail. Balancing the needs of these business customers with the desires of the sports-betting public an important agency customer base led to licensing and regulation priorities that focused first on legislatively approved entities before establishing the more complex regulatory framework needed to accommodate newer gaming entities. Unlike guaranteed tax-generated revenue streams, Maryland Lottery and Gamings revenue stream depends on players deciding to spend their entertainment dollars playing the Lottery, casino games, or making sports wagers. Maryland Constitutional Offices & Agencies The Center also oversaw 992 claims valued at $10,960,531 processed at casinos and another 94,212 claims valued at $190,701,764 made at 400 Expanded Cashing Authority locations across the state. Moving forward beyond 2023, the Agency needs a plan for the next half century that celebrates diversity, encourages mentor teaching and learning, and encourages staff members to grow as their experience and abilities expand. In FY22, there were 61,494,691 sessions on our websites logged by 6,985,632 visitors. Importantly, the focus on customer service has helped the Agency in fulfillment of its primary mission: raising money to help fund the State of Marylands good causes. Lawrence D. Bershstein; Antonio B. DeVaul; James L. Eberhardt; Nikolaos Sarioglou; Christopher M. Trimper. e-mail: george.hanson1@maryland.gov Most of the FY22 records exceeded high-water marks reached just a year earlier in FY21 (but some had been set in FY19). Of the visitors, 94.1% were returning users, while 5.9% were new. e-mail: jim.nielsen@maryland.gov e-mail: john.mooney@maryland.gov e-mail: mvardera@maryland.gov PRODUCT DEVELOPMENT e-mail: darryl.massey@maryland.gov, REGULATORY OVERSIGHT Lottery and Gaming was established in 1973 as the Lottery with a mission to generate revenue to pay for the State of Marylands good causes. Though the number of license applications increased substantially, the process was upgraded so new applicants can complete their applications and related materials using the Agencys secure online eLicensing portal. Please allow at least 30 business days for processing from the date the Lottery receives a claim through the mail. Most license renewals also can be completed using the eLicensing system. Jill Q. Baer, Director (410) 230-8792 Information should always be verified before it is used in any way. This translates to quick responses to players email and phone messages, the timely mailing of tens of thousands of tax documents annually to winners, courteous processing of winner checks, following up on customer concerns about retail and casino partners, and an array of other activities. Kate C. S. Airey, Director (410) 230-8797 Gordon Medenica will bring a wealth of lottery and business experience to the agency, said Governor Hogan. To become an XCAP location, a business must commit to redeeming winning tickets worth up to $5,000. Vacancy, Managing Director & Chief Revenue Officer (410) 230-8754 Of FY22s visitors, 90.6% were returning users, while 9.4% were new. But we have endeavored to explain the multiple steps involved in the process in plain terms that are easily understood. The Agencys IQ system administrator takes action the moment a response is received, evaluating each to determine the best course of action. Without a successful customer service effort, the Agency wouldnt be able to sustain its steady revenue increases. Maryland Universities & Colleges Applications may be completed in person at a Maryland casino anytime during casino operation hours. Maryland State Lottery 1800 Washington Blvd., Suite 330 Baltimore, Md. Jill Q. Baer, Director (410) 230-8792 The result has been quicker in-and-out times for customers by eliminating time spent waiting for Customer Resource Center staff. WebTo arrange an appointment to submit an application at Maryland Lottery and Gaming Headquarters, please call the Responsible Gambling Program Coordinator at Maryland Lottery and Gaming at 410-230-8798. Some acceptable forms of ID are noted above. Maryland Manual On-Line The Information Technology Division of Lottery and Gaming plays a major role in the daily successes of the Agency. In FY23, Agency events outreach to customers and constituents is anticipated to increase. Maryland Departments The Communications Division is responsible for responding to dozens of phone calls and emails from customers every day, conducting drawings, public outreach at events, general messaging and media interactions. Lottery winners of up to $25,000 can redeem their tickets at the Lotterys office in Baltimore or at any of the six casinos. e-mail: michael.hofferbert@maryland.gov, SALES Even today, many employees whose duties are compatible with telework continue to utilize this capability up to two days per week. e-mail: leo.mamorsky@maryland.gov James B. Photo by Diane F. Evartt. and is not liable for any loss or damage arising out of the use of or reliance on the translated content. Winning tickets with a value up to and including $600 may be redeemed at any Maryland Lottery retailer. Over the course of a year, Where the Money Goes is handed to many thousands of people. WebMaryland State Lottery And Gaming Control Agency. e-mail: john.mooney@maryland.gov, LOTTERY DIVISION "E" is for expediting. The Maryland Lottery and Gaming Control Agency regulates the activity of sports betting in Maryland.

Agency leadership tracks not only the customer service responses provided through the Governors Office customer satisfaction surveys, but also direct public contacts. info@nd-center.com.ua. According to Ipsos surveys conducted on behalf of the Lottery, 54% of Marylanders said the promotion would encourage them to talk to their families and friends about getting vaccinated, and 48% said the promotion would encourage them to get vaccinated. or other visual disabilities: A 24-hour resource for those struggling with a gambling problem. Bert J. Hash, Jr., 2021; Michelle R. Fager, J.D., 2022; Jerry E. Williams, 2022; F. Vernon Boozer, Esq., 2023; George L. Doetsch, Jr., 2024; James J. Stakem, 2025. "R" is for revenue. Kathy L. Lingo, Executive Assistant (410) 230-8790; e-mail: kathy.lingo1@maryland.gov. Proposed regulations or the scope of a proposed regulations from the Maryland State Lottery And Gaming Control Agency. If you need any additional information about the Maryland Lottery and Gaming Control Agencys Customer Service Program, please contact the one of the Agencys Customer Service Liaisons: James B. Butler, Assistant Deputy Director and Chief of Staff. Baltimore, MD 21230. Hours: Monday Friday, 8:30 a.m. to 4:15 p.m. The first VaxCash promotion ran from May 25, 2021 through July 4, 2021. This IT Unit stays very busy: Fiscal Year 2020 = 887 Opened Help Desk Tickets, Fiscal Year 2021 = 18 Opened Help Desk Tickets, Fiscal Year 2022 = 853 Opened Help Desk Tickets.

Copyright Maryland.gov. Michael C. Hofferbert, Director (410) 230-8828 Search thepast resultsof the current Keno and Packaged Keno To Go game.