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Once the loved one is signed into the Lively Link Mobile app, they will have access to your Urgent Response subscriber information, receive updates on the use and status of your device, view your weekly activities, and access your device location. Personal Operator is $0.99 per call and charges are added to your monthly phone bill. years. If you are enrolled in automatic monthly payments, the Lively Protection Plan monthly service fee will be charged along with your phone/device plan. Can I just add the Lively Protection Plan to my account one time so that all products are covered? No, your smartphone will need to have a minutes, data and text plan in order to work with the Lively app. Assurance Wireless Account Number: Call at +1 (888) 321-5880 for the information. In a federal lawsuit filed this week, Army Staff Sgt. currently use a Lively phone, please log in using your 10-digit phone number or valid email address. Enter your information below Email Address If any information provided is inaccurate or incomplete, we will contact you to complete your cancellation, which may require additional time to process. You can reach our live Customer Service team by calling 1-800-733- 6632. Care Advocates can help you with many personal goals like Wellness, Health and Clinical, Personal Care, and Technology. Agents can even conference in your emergency contacts to speak with you or a registered nurse to answer any medical questions. What am I charged if I use more data than my monthly service plan provides? What am I charged if I use more minutes than my monthly service plan provides? Go to "HSA Details" in the "Account Settings" section. You will receive a monthly Lively statement that details your charges and tracks your minutes used from the previous month. Verizon Account number: Can be found on your bill or online account by logging in online and going to Account then Account Overview. Lively Mobile Plus Press the Call Button on your Lively Mobile Plus and tell the Urgent Response Agent that it isnt an emergency and you would like to speak to Nurse On-Call. How do I get Fall Detection service on my Lively Wearable device? No. Actual charges vary and depend on the type of tax, the taxing authority, and your physical address, which may differ from your billing address. If you cancel your service during a billing cycle, the cancellation will be effective immediate. WebTo get your Great Call account number, PIN, and password, you must call customer service. On certain trips, your first thought might be to ask the driver to wait for you. The Lively subscriber, or primary login, is the user of the Lively device. For the Lively Wearable, if your smartphone is off or if you close the Lively Wearable app manually while the smartphone is on, Fall Detection will not work. Yes, Spanish language support is available when speaking with a Nurse On-Call nurse or certified doctor. This badge serves as a guide to assist you in claims submissions and to outline the basis for reimbursement if the unit cost or services provided in connection with your Lively product are covered by your HSA, FSA, or HRA spending accounts. To use the Lively app on your iPhone, your phone needs to run iOS 12 or higher. Or, log in to www.lively.com/myaccount to set up recurring credit or debit payments. If your Lively Mobile device detects a fall, a voice prompt will play saying Fall detected. How do I make changes to my account (phone number, address, etc.)? Nurse On-Call is staffed by fully trained and experienced registered nurses of your state and board-certified physicians. Simply download the free Lively app from either the Apple App Store or Google Play Store and follow the simple steps to set it up. It can be found on your welcome letter. A M4 rating indicates the handset has exceeded the ANSI standard. It isnt a tax or charge that the government requires us to collect. Adding a Lively Protection Plan to your phone/device is easy. Below is the HAC ratings for the handsets we have offered in the past two Was this article helpful? For only $3.50 per month/per phone, or only $2.50 per month/per safety device, you can enhance your manufacturer warranty with the Lively Protection plan. To keep you safe and secure, our Urgent Response Agents use real-time information from multiple sources to provide the proper assistance in every situation. You can buy it online at www.bestbuy.com or at your local Best Buy store. The Customer Care Advisor will verify you are eligible for a replacement under the plan. If you think you have provided payment information intended for Lively to a third party in error, please contact your bank immediately. The last 4 digits of your SSN. How does my Care Advocate determine what topics to address? Prices for Health & Safety Packages start at $24.99. In most cases the Fall Detection algorithm can distinguish these routine actions from actual falls and will not place a call to Urgent Response. New customers can purchase the device online at www.lively.com, calling Lively at 1-800-650-5921, or by visiting a select retailer (see Store Locator for the Retailer closest to you). Where do I get additional information about my device? This must be a fairly new policy. Whether you purchased your Lively phone through our telesales department or from a retail store, our friendly Customer Service agents are always here to help. WebThe fastest way to get your PIN is to dial 611 from your Cricket Wireless device. Contact. Choose People & Permissions. To ensure the compatibility of the hearing devices with wireless products, an industry standardized rating system was devised to aid users in finding the most beneficial device that provides the best quality of audible clarity with the least interference. How do I get more minutes for my Lively phone? Urgent Response is uniquely designed with a customizable Personal Profile that contains pertinent confidential information used by Urgent Response agents to dispatch appropriate assistance when needed. Make sure to say porting when prompted. Health and Safety Packages start at $24.99 per month. immediate connection to 100% U.S. based Certified Urgent Response Agents who are certified by the International Academics of Emergency Dispatch(r) and are available to assist anytime, day or night. WebYou will be able to use your Lively phone, with your existing number, once the transfer process is complete. No. *The shipping charge is non-refundable. When a Lively subscriber logs into lively.com/myaccount, they will have full access to the Lively Link web to see information about themselves as well as fully manage their Urgent Response Personal Profile. Account PIN Your PIN is the last four digits of your phone number. Please make sure that you select an Apple Watch face that supports one of the following complication types: I do not have a minutes, data and text plan for my smartphone, will this still work? You will be charged $2.50/minute for each minute of the call. Select Start > Settings > Accounts > Sign-in options. To find the number yourself, go to Second, you can make a test call to Urgent Response on the Alexa device by saying "Alexa, call for help". After this waiting period, you may request a replacement covered under your plan once per 12-month period. You may cancel the Lively Protection Plan at any time by calling Customer Care at 1-800-733-6632 or by sending an email to customerserviceEC@bestbuy.com. WebPIN number: Your PIN is the 4 digits you give your carrier when you call in. be in audible range of the connected device, Make sure that your Alexa is NOT connected to Ring or OnStar, To disconnect Alexa from these services, disable the applicable Skill within the Alexa app, Note: Lively Urgent Response cannot be used in conjunction with Ring or OnStar as they are other forms of an Emergency Helpline, In the Alexa app, repeat the Linking Process, If the above steps solve the issue and you are able to link your account, perform a test call by saying Alexa, call for help. Brycen Erdody, a Green Beret medic, said he nearly died last year when his T-11 opened after a wind gust came through an aircraft door. How far can the Apple Watch be from your iPhone? How can I view/update my Personal Profile information? Yes. All you have to do is call Lively Customer Service Department at 1-800-733-6632 between 5am - 10pm PST and tell us you want to cancel your service. The Internal Revenue Service (IRS) determines which items may be considered eligible medical expenses under the Internal Revenue Code Section 213. Can I keep my current phone number when I request a replacement? If you change locations, please update your Personal Emergency Profile (PEP) within your Lively Account to the address that you and your device will be located. There are several external factors that can affect Alexas ability to connect with Lively Urgent Care and we cannot guarantee your Alexa device will always connect you to Lively Urgent Response when prompted. What do the HSA/FSA/HRA badge on Lively.com mean? If determined necessary by the nurse, a callback from a doctor will be arranged to further assist within 30 minutes. Select Internet Options from the Tools menu. Note: If the above-requested information is fully and accurately provided to us at customerserviceEC@bestbuy.com, we will be able to process your cancellation request within 3 business days of our receipt. Which operating software version will the Android Urgent Response app work on? To call Lively Urgent response, simply say Alexa, call for help and one of our Agents trained in Emergency Dispatch will act as your advocate to engage 911 and ensure you get the best care as quickly as possible if needed. Yes. Calling Urgent Response." Also, the IRS may change this listing from time to time. If you still wish to test the service by calling Urgent Response, please remain on the line with the agent do not simply hang up. Daily Activities will only show the past 7 days of locations visited if they have been set up in the Lively user's Personal Profile. To cancel, call Lively Customer Service Department at 1-800-733-6632 between 5am - 10pm PST . Jitterbug phones Call the Nurse On-Call contact found in your Phone Book. Should you happen to miss an appointment or need to re-schedule, you can also leave a voicemail for your Care Advocate. How do I cancel my Lively Health & Safety service? Smartphones like the Jitterbug Smart3 $50 Contact. There is no automated transfer of data when contacting a 9-1-1 operator in a critical situation. Choose More You can update this address during the account linking process, or at any time by accessing your Personal Profile at lively.com/myaccount. Our Urgent Response Agents rely on specialized training, information found in your Personal Profile, GPS information the Urgent Response tracking system is providing, and live communication between you and the agent on the phone. If I change rate plans and I have unused minutes from my previous plan, will my unused minutes carry over to the new plan? It is included in your Premium Lively Health & Safety Package subscription. How can I get help if I have some questions regarding the Urgent Response app? In general, devices for medical use may be reimbursed from your spending account if the device is for diagnosis, cure, mitigation, treatment, or prevention of disease, or payments for treatments affecting any structure or function of the body. Some items, for example, a scale, may be reimbursed from your spending account only if recommended by a physician or provider. To insure proper processing, remember to include the payment slip from your bill or write down your Lively account number on your check when mailing in a payment. Lively Health & Safety plans can include Urgent Response service, Urgent Care, Fall Detection (available on Lively Wearable2 and Lively Mobile Plus), and access to Lively Link depending on which plan you subscribe to.
I don't have a iPhone, will I still be able to use the Lively app on my Apple Watch? Most calls are answered in 30 seconds or less. Administrative Fee No. If this fix is successful, the device then sends location and device information to our systems to report to Link users. No, we provide a full service offering that includes an easy-to-use cell phone and affordable plans with no long-term contracts. You can press the Call Button on your Lively Mobile device in any uncertain or unsafe situation to speak to a Urgent Response Agent through your device. Smartphones like the Jitterbug Smart3 $3.50 If the button isnt pressed during this time, Urgent Response will automatically be called to assist you. Make sure Enable Javascript is checked. If this message is not displayed, the service is not active or has not completed the initial registration process. Lively meets or exceeds the governing standards for all mobile devices that are provided through Lively. What is the Lively Nurse On-Call service? In order to use Lively Urgent Response service you need: What Amazon devices are supported to use Lively Urgent Response service? Ratings are according to the American National Standard Institute (ANSI), Standard C63.19.

Where can I buy an Apple Watch with a Lively Health & Safety subscription? Your Personal Operator will arrange everything from scheduling your ride to providing an estimated fare and arrival time. These are mandated taxes and fees that are levied by federal, state, and local governments which Lively is required to collect from customers and remit to various authorities. Alexa Communication does not support 911 calls, so you cannot say Alexa, call 911 to be connected to emergency services or to Lively Urgent Response. It's that easy and convenient. Does the replacement come with a warranty? Be sure to read your Customer Agreement that will arrive with your phone. With this integrated approach, Urgent Response Agents have all the necessary tools to provide effective response and delivery on every call. For questions about your Lively device or Health & Safety subscription you can visit www.lively.com/support or call 800-733-6632. If you're bringing your current phone to the network, have/purchase a Verizon SIM card. Lively. The car service thats easier and more affordable than a taxi. Additional information on hearing aid compatibility is available from the Federal Communications Commission at. "Locations" can be anywhere you visit regularly. Internet Explorer 7 and 8 (All Windows Operating Systems), Firefox 2.x (All Windows Operating Systems), Firefox 2.x and 3.x (All Windows Operating Systems), Safari 3.x (All Windows Operating Systems). If they are still not used, they will expire on the 60th day after being issued. Enter the A T3 rating indicates the handset has satisfied the ANSI standard. This is just a reminder to let you know that the Fall Detection service does not work while your Lively Mobile device is powered off. Telcel America Account Number If you need more minutes beyond what your monthly plan provides, you have the option of purchasing Add on Minutes. 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